Your IP : 172.28.240.42
<?
/*
##############################################
# Bitrix: SiteManager #
# Copyright (c) 2004 Bitrix #
# http://www.bitrix.ru #
# mailto:admin@bitrix.ru #
##############################################
*/
require_once($_SERVER["DOCUMENT_ROOT"]."/bitrix/modules/main/include/prolog_admin_before.php");
require_once($_SERVER["DOCUMENT_ROOT"]."/bitrix/modules/support/prolog.php");
require_once($_SERVER["DOCUMENT_ROOT"]."/bitrix/modules/support/include.php");
//print_r($_SESSION["SESS_ADMIN"]);
$bDemo = (CTicket::IsDemo()) ? "Y" : "N";
$bAdmin = (CTicket::IsAdmin()) ? "Y" : "N";
$bSupportTeam = (CTicket::IsSupportTeam()) ? "Y" : "N";
if($bAdmin!="Y" && $bSupportTeam!="Y" && $bDemo!="Y") $APPLICATION->AuthForm(GetMessage("ACCESS_DENIED"));
IncludeModuleLangFile($_SERVER["DOCUMENT_ROOT"]."/bitrix/modules/support/include.php");
IncludeModuleLangFile(__FILE__);
include($_SERVER["DOCUMENT_ROOT"]."/bitrix/modules/support/colors.php");
require_once($_SERVER["DOCUMENT_ROOT"]."/bitrix/modules/main/img.php");
/***************************************************************************
Ôóíêöèè
***************************************************************************/
function CheckFilter() // ïðîâåðêà ââåäåííûõ ïîëåé
{
global $strError, $FilterArr;
reset($FilterArr); foreach ($FilterArr as $f) global $$f;
$str = "";
$arMsg = Array();
if (strlen(trim($find_date1))>0 || strlen(trim($find_date2))>0)
{
$date_1_ok = false;
$date1_stm = MkDateTime(ConvertDateTime($find_date1,"D.M.Y"),"d.m.Y");
$date2_stm = MkDateTime(ConvertDateTime($find_date2,"D.M.Y")." 23:59","d.m.Y H:i");
if (!$date1_stm && strlen(trim($find_date1))>0)
//$str.= GetMessage("SUP_WRONG_DATE_FROM")."<br>";
$arMsg[] = array("id"=>"find_date1", "text"=> GetMessage("SUP_WRONG_DATE_FROM"));
else
$date_1_ok = true;
if (!$date2_stm && strlen(trim($find_date2))>0)
//$str.= GetMessage("SUP_WRONG_DATE_TILL")."<br>";
$arMsg[] = array("id"=>"find_date2", "text"=> GetMessage("SUP_WRONG_DATE_TILL"));
elseif ($date_1_ok && $date2_stm <= $date1_stm && strlen($date2_stm)>0)
//$str.= GetMessage("SUP_FROM_TILL_DATE")."<br>";
$arMsg[] = array("id"=>"find_date2", "text"=> GetMessage("SUP_FROM_TILL_DATE"));
}
if(!empty($arMsg))
{
$e = new CAdminException($arMsg);
$GLOBALS["APPLICATION"]->ThrowException($e);
return false;
}
return true;
}
function fill_all_values($sid, $type, $mess=false, $site=false)
{
global $arrTickets, $arrT, $MESS;
$z = ($type=="SLA") ? CTicketSLA::GetDropDown($site) : CTicketDictionary::GetList($v1="s_dropdown", $v2="asc", array("TYPE" => $type, "SITE" => $site), $v3);
if ($type!="SLA")
{
if ($mess===false) $mess = GetMessage("SUP_NO");
$arrTickets[$sid][0]["NAME"] = "(".$mess.")";
$arrTickets[$sid][0]["COUNTER_OPEN"] = $arrT[$sid][0]["COUNTER_OPEN"];
$arrTickets[$sid][0]["COUNTER_OPEN_RED"] = $arrT[$sid][0]["COUNTER_OPEN_RED"];
$arrTickets[$sid][0]["COUNTER_OPEN_GREEN"] = $arrT[$sid][0]["COUNTER_OPEN_GREEN"];
$arrTickets[$sid][0]["COUNTER_CLOSE"] = $arrT[$sid][0]["COUNTER_CLOSE"];
$arrTickets[$sid][0]["MESSAGES_OPEN"] = $arrT[$sid][0]["MESSAGES_OPEN"];
$arrTickets[$sid][0]["OVERDUE_MESSAGES_OPEN"] = $arrT[$sid][0]["OVERDUE_MESSAGES_OPEN"];
$arrTickets[$sid][0]["MESSAGES_CLOSE"] = $arrT[$sid][0]["MESSAGES_CLOSE"];
$arrTickets[$sid][0]["OVERDUE_MESSAGES_CLOSE"] = $arrT[$sid][0]["OVERDUE_MESSAGES_CLOSE"];
}
while ($zr = $z->Fetch())
{
$arrTickets[$sid][$zr["ID"]]["NAME"] = "[<a title='".GetMessage("MAIN_ADMIN_MENU_EDIT")."' href='/bitrix/admin/ticket_dict_edit.php?ID=".$zr["ID"]."'>".$zr["ID"]."</a>] ".htmlspecialchars($zr["NAME"]);
$arrTickets[$sid][$zr["ID"]]["COUNTER_OPEN"] = $arrT[$sid][$zr["ID"]]["COUNTER_OPEN"];
$arrTickets[$sid][$zr["ID"]]["COUNTER_OPEN_RED"] = $arrT[$sid][$zr["ID"]]["COUNTER_OPEN_RED"];
$arrTickets[$sid][$zr["ID"]]["COUNTER_OPEN_GREEN"] = $arrT[$sid][$zr["ID"]]["COUNTER_OPEN_GREEN"];
$arrTickets[$sid][$zr["ID"]]["COUNTER_CLOSE"] = $arrT[$sid][$zr["ID"]]["COUNTER_CLOSE"];
$arrTickets[$sid][$zr["ID"]]["MESSAGES_OPEN"] = $arrT[$sid][$zr["ID"]]["MESSAGES_OPEN"];
$arrTickets[$sid][$zr["ID"]]["OVERDUE_MESSAGES_OPEN"] = $arrT[$sid][$zr["ID"]]["OVERDUE_MESSAGES_OPEN"];
$arrTickets[$sid][$zr["ID"]]["MESSAGES_CLOSE"] = $arrT[$sid][$zr["ID"]]["MESSAGES_CLOSE"];
$arrTickets[$sid][$zr["ID"]]["OVERDUE_MESSAGES_CLOSE"] = $arrT[$sid][$zr["ID"]]["OVERDUE_MESSAGES_CLOSE"];
}
}
function sup_sort($a,$b)
{
$sort1 = intval($a["COUNTER_OPEN"])+intval($a["COUNTER_CLOSE"]);
$sort2 = intval($b["COUNTER_OPEN"])+intval($b["COUNTER_CLOSE"]);
if ($sort1==$sort2) return 0;
if ($sort1<$sort2) return 1; else return -1;
}
/***************************************************************************
Îáðàáîòêà GET | POST
****************************************************************************/
$sTableID = "t_ticket_desktop";
$oSort = new CAdminSorting($sTableID);// èíèöèàëèçàöèÿ ñîðòèðîâêè
$lAdmin = new CAdminList($sTableID, $oSort);// èíèöèàëèçàöèÿ ñïèñêà
$filter = new CAdminFilter(
$sTableID."_filter_id",
array(
GetMessage("SUP_F_SITE"),
GetMessage("SUP_F_RESPONSIBLE"),
)
);
if ($set_default=="Y" && !isset($_SESSION["SESS_ADMIN"][$sTableID]) || empty($_SESSION["SESS_ADMIN"][$sTableID]) )
{
$find_date1_DAYS_TO_BACK=90;
//$find_date2 = ConvertTimeStamp(time()-86400, "SHORT");
$set_filter = "Y";
}
$FilterArr = Array(
"find_date1","find_date2",
"find_site",
"find_responsible_id","find_responsible","find_responsible_exact_match",
);
$lAdmin->InitFilter($FilterArr);//èíèöèàëèçàöèÿ ôèëüòðà
if ($bAdmin!="Y" && $bDemo!="Y") $find_responsible_id = $USER->GetID();
InitBVar($find_responsible_exact_match);
if (CheckFilter())
{
$arFilter = Array(
"SITE" => $find_site,
"DATE_CREATE_1" => $find_date1,
"DATE_CREATE_2" => $find_date2,
"RESPONSIBLE_ID" => $find_responsible_id,
"RESPONSIBLE" => $find_responsible,
"RESPONSIBLE_EXACT_MATCH" => $find_responsible_exact_match
);
}
else
{
if($e = $APPLICATION->GetException())
$message = new CAdminMessage(GetMessage("SUP_FILTER_ERROR"), $e);
}
$rsTickets = CTicket::GetList($by, $order, $arFilter, $is_filtered, "Y", "N", "N");
$OPEN_TICKETS = $CLOSE_TICKETS = 0;
$arrTickets = array();
$arrValues = array(
"STATUS",
"CATEGORY",
"CRITICALITY",
"SOURCE",
"MARK",
"SLA",
"DIFFICULTY"
);
while ($arTicket = $rsTickets->Fetch())
{
$mess_count = $arTicket["MESSAGES"];
$mess_overdue_count = $arTicket["OVERDUE_MESSAGES"];
if (intval($arTicket["RESPONSIBLE_USER_ID"])>0)
{
$rsUser = CUser::GetByID($arTicket["RESPONSIBLE_USER_ID"]);
$arUser = $rsUser->Fetch();
$arrSupportUser[$arTicket["RESPONSIBLE_USER_ID"]] = $arUser;
$R_NAME = "[<a href='/bitrix/admin/user_edit.php?ID=".$arTicket["RESPONSIBLE_USER_ID"]."'>".$arTicket["RESPONSIBLE_USER_ID"]."</a>] (".htmlspecialchars($arUser["LOGIN"]).") ".htmlspecialchars($arUser["NAME"])." ".htmlspecialchars($arUser["LAST_NAME"]);
}
else $R_NAME = "(".GetMessage("SUP_NO").")";
$arrT["RESPONSIBLE"][intval($arTicket["RESPONSIBLE_USER_ID"])]["NAME"] = $R_NAME;
reset($arrValues);
foreach ($arrValues as $v)
$arrT[$v][intval($arTicket[$v."_ID"])]["ID"] = intval($arTicket[$v."_ID"]);
if (strlen($arTicket["DATE_CLOSE"])<=0)
{
$OPEN_TICKETS++;
$OPEN_MESSAGES += $mess_count;
$OPEN_OVERDUE_MESSAGES += $mess_overdue_count;
reset($arrValues);
foreach ($arrValues as $v)
{
$arrT[$v][intval($arTicket[$v."_ID"])]["COUNTER_OPEN"] += 1;
if ($arTicket["LAST_MESSAGE_BY_SUPPORT_TEAM"]=="Y")
$arrT[$v][intval($arTicket[$v."_ID"])]["COUNTER_OPEN_GREEN"] += 1;
elseif ($arTicket["LAST_MESSAGE_BY_SUPPORT_TEAM"]=="N")
$arrT[$v][intval($arTicket[$v."_ID"])]["COUNTER_OPEN_RED"] += 1;
}
reset($arrValues);
foreach ($arrValues as $v)
{
$arrT[$v][intval($arTicket[$v."_ID"])]["MESSAGES_OPEN"] += $mess_count;
$arrT[$v][intval($arTicket[$v."_ID"])]["OVERDUE_MESSAGES_OPEN"] += $mess_overdue_count;
}
$arrT["RESPONSIBLE"][intval($arTicket["RESPONSIBLE_USER_ID"])]["COUNTER_OPEN"] += 1;
$arrT["RESPONSIBLE"][intval($arTicket["RESPONSIBLE_USER_ID"])]["MESSAGES_OPEN"] += $mess_count;
$arrT["RESPONSIBLE"][intval($arTicket["RESPONSIBLE_USER_ID"])]["OVERDUE_MESSAGES_OPEN"] += $mess_overdue_count;
if ($arTicket["LAST_MESSAGE_BY_SUPPORT_TEAM"]=="Y")
{
$OPEN_TICKETS_GREEN++;
$arrT["RESPONSIBLE"][intval($arTicket["RESPONSIBLE_USER_ID"])]["COUNTER_OPEN_GREEN"] += 1;
}
elseif ($arTicket["LAST_MESSAGE_BY_SUPPORT_TEAM"]!="Y")
{
$OPEN_TICKETS_RED++;
$arrT["RESPONSIBLE"][intval($arTicket["RESPONSIBLE_USER_ID"])]["COUNTER_OPEN_RED"] += 1;
}
}
else
{
$CLOSE_TICKETS++;
$CLOSE_MESSAGES += $mess_count;
$CLOSE_OVERDUE_MESSAGES += $mess_overdue_count;
reset($arrValues);
foreach ($arrValues as $v)
$arrT[$v][intval($arTicket[$v."_ID"])]["COUNTER_CLOSE"] += 1;
reset($arrValues);
foreach ($arrValues as $v)
{
$arrT[$v][intval($arTicket[$v."_ID"])]["MESSAGES_CLOSE"] += $mess_count;
$arrT[$v][intval($arTicket[$v."_ID"])]["OVERDUE_MESSAGES_CLOSE"] += $mess_overdue_count;
}
$arrT["RESPONSIBLE"][intval($arTicket["RESPONSIBLE_USER_ID"])]["COUNTER_CLOSE"] += 1;
$arrT["RESPONSIBLE"][intval($arTicket["RESPONSIBLE_USER_ID"])]["MESSAGES_CLOSE"] += $mess_count;
$arrT["RESPONSIBLE"][intval($arTicket["RESPONSIBLE_USER_ID"])]["OVERDUE_MESSAGES_CLOSE"] += $mess_overdue_count;
}
}
// ñîðòèðîâêà ïîðÿäêà âûâîäà òàáëèö
$arrTickets["RESPONSIBLE"] = $arrT["RESPONSIBLE"];
fill_all_values("CRITICALITY", "K", false, $find_site);
fill_all_values("STATUS", "S", false, $find_site);
fill_all_values("DIFFICULTY", "D", false, $find_site);
fill_all_values("CATEGORY", "C", false, $find_site);
fill_all_values("SOURCE", "SR", "web", $find_site);
fill_all_values("MARK", "M", false, $find_site);
fill_all_values("SLA", "SLA", false, $find_site);
// ñîðòèðîâêà çíà÷åíèé âíóòðè òàáëèö
if (is_array($arrTickets["RESPONSIBLE"])) uasort($arrTickets["RESPONSIBLE"], "sup_sort");
if (is_array($arrTickets["CRITICALITY"])) uasort($arrTickets["CRITICALITY"], "sup_sort");
if (is_array($arrTickets["STATUS"])) uasort($arrTickets["STATUS"], "sup_sort");
if (is_array($arrTickets["DIFFICULTY"])) uasort($arrTickets["DIFFICULTY"], "sup_sort");
if (is_array($arrTickets["CATEGORY"])) uasort($arrTickets["CATEGORY"], "sup_sort");
if (is_array($arrTickets["SOURCE"])) uasort($arrTickets["SOURCE"], "sup_sort");
if (is_array($arrTickets["MARK"])) uasort($arrTickets["MARK"], "sup_sort");
if (is_array($arrTickets["SLA"])) uasort($arrTickets["SLA"], "sup_sort");
$lAdmin->BeginCustomContent();?>
<h2><?echo GetMessage("SUP_SERVER_TIME")." ".GetTime(time(),"FULL")?></h2>
<?
if ($message)
echo $message->Show();
while (list($key, $arrR) = each($arrTickets)):
$w1 = 45;
$w2 = round((100-$w1)/8);
if ($find_show_messages!="Y") $w2 = round((100-$w1)/5);
?>
<table border="0" cellspacing="1" cellpadding="3" width="100%" class="list-table">
<?if ($find_show_messages!="Y"):?>
<tr class="head">
<td align="center" style="width:100%"><b><?echo GetMessage("SUP_".$key)?></b></td>
<td align="center"><div class="lamp-red" title="<?echo GetMessage("SUP_RED_ALT")?>"></div></td>
<td align="center"><div class="lamp-green" title="<?echo GetMessage("SUP_GREEN_ALT")?>"></div></td>
<td align="center"><div class="lamp-grey" title="<?echo GetMessage("SUP_GREY_ALT")?>"></div>
</td>
<td align="center"><?=GetMessage("SUP_OPEN")?></td>
<td align="center"><?echo GetMessage("SUP_TOTAL")?></td>
</tr>
<?else:?>
<tr class="head">
<td align="center" style="width:100%"><b><?echo GetMessage("SUP_".$key)?></b></td>
<td align="center"><div class="lamp-red" title="<?echo GetMessage("SUP_RED_ALT")?>"></div>
</td>
<td align="center"><div class="lamp-green" title="<?echo GetMessage("SUP_GREEN_ALT")?>"></div></td>
<td align="center"><div class="lamp-grey" title="<?echo GetMessage("SUP_GREY_ALT")?>"></div></td>
<td align="center" colspan="2"><?=GetMessage("SUP_MESSAGES")?></td>
<td align="center"><?=GetMessage("SUP_OPEN")?></td>
<td align="center" colspan="2"><?=GetMessage("SUP_MESSAGES")?></td>
<td align="center"><?echo GetMessage("SUP_TOTAL")?></td>
<td align="center" colspan="2"><?=GetMessage("SUP_MESSAGES")?></td>
</tr>
<?endif;?>
<?
if (is_array($arrR) && count($arrR)>0) :
while (list($id, $arr) = each($arrR)):
if (intval($CLOSE_TICKETS)>0) $procent = round(($counter*100)/$CLOSE_TICKETS,2);
else $procent = 0;
?>
<tr valign="top">
<td><?=$arr["NAME"]?></td>
<td align="right"> <a title="<?echo ($OPEN_TICKETS>0?round(($arr["COUNTER_OPEN_RED"]*100)/$OPEN_TICKETS,2):"0")."% ".GetMessage("SUP_FROM_OPEN_TICKETS")?>" href="ticket_list.php?lang=<?=LANGUAGE_ID?>&find_<?=strtolower($key)?>_id=<?=$id?>&find_close=N&find_lamp[]=red&find_lamp[]=yellow&set_filter=Y"><?=(intval($arr["COUNTER_OPEN_RED"])>0) ? $arr["COUNTER_OPEN_RED"] : ""?></a></td>
<td align="right"> <a title="<?echo ($OPEN_TICKETS>0?round(($arr["COUNTER_OPEN_GREEN"]*100)/$OPEN_TICKETS,2):"0")."% ".GetMessage("SUP_FROM_OPEN_TICKETS")?>" href="ticket_list.php?lang=<?=LANGUAGE_ID?>&find_<?=strtolower($key)?>_id=<?=$id?>&find_close=N&find_lamp[]=green&find_lamp[]=green_s&set_filter=Y"><?=intval($arr["COUNTER_OPEN_GREEN"])>0 ? $arr["COUNTER_OPEN_GREEN"] : ""?></a></td>
<td align="right"> <a title="<?echo ($CLOSE_TICKETS>0 ? round(($arr["COUNTER_CLOSE"]*100)/$CLOSE_TICKETS,2) : "0")."% ".GetMessage("SUP_FROM_CLOSE_TICKETS")?>" href="ticket_list.php?lang=<?=LANGUAGE_ID?>&find_<?=strtolower($key)?>_id=<?=$id?>&find_close=Y&set_filter=Y"><?=intval($arr["COUNTER_CLOSE"])>0 ? $arr["COUNTER_CLOSE"] : ""?></a></td>
<?if ($find_show_messages=="Y"):?>
<td align="right"> <span title="<?echo ($CLOSE_MESSAGES>0 ? round(($arr["MESSAGES_CLOSE"]*100)/$CLOSE_MESSAGES,2):"0")."% ".GetMessage("SUP_FROM_CLOSE_MESSAGES")?>"><?echo (intval($arr["MESSAGES_CLOSE"])>0) ? $arr["MESSAGES_CLOSE"] : ""?></span></td>
<td align="right"><span title="<?=GetMessage("SUP_OVERDUE_MESSAGES")?>"> <?
if (intval($arr["OVERDUE_MESSAGES_CLOSE"])>0):
?><a title="<?=GetMessage("SUP_OVERDUE_MESSAGES")?>" href="ticket_list.php?lang=<?=LANGUAGE_ID?>&find_<?=strtolower($key)?>_id=<?=$id?>&find_overdue_messages1=1&find_close=Y&set_filter=Y" ><?=$arr["OVERDUE_MESSAGES_CLOSE"]?></a><?
endif;
?></span></td>
<?endif;?>
<td align="right"> <a title="<?echo ($OPEN_TICKETS>0?round(($arr["COUNTER_OPEN"]*100)/$OPEN_TICKETS,2):"0")."% ".GetMessage("SUP_FROM_OPEN_TICKETS")?>" href="ticket_list.php?lang=<?=LANGUAGE_ID?>&find_<?=strtolower($key)?>_id=<?=$id?>&find_close=N&set_filter=Y"><?=intval($arr["COUNTER_OPEN"])>0 ? $arr["COUNTER_OPEN"] : ""?></a></td>
<?if ($find_show_messages=="Y"):?>
<td align="right"><span title="<?echo ($OPEN_MESSAGES>0 ? round(($arr["MESSAGES_OPEN"]*100)/$OPEN_MESSAGES,2) : "0")."% ".GetMessage("SUP_FROM_OPEN_MESSAGES")?>"> <?=intval($arr["MESSAGES_OPEN"])>0 ? $arr["MESSAGES_OPEN"] : ""?></span></td>
<td align="right"> <?
if (intval($arr["OVERDUE_MESSAGES_OPEN"])>0):
?><a title="<?=GetMessage("SUP_OVERDUE_MESSAGES")?>" href="ticket_list.php?lang=<?=LANGUAGE_ID?>&find_<?=strtolower($key)?>_id=<?=$id?>&find_overdue_messages1=1&find_close=N&set_filter=Y" ><?=$arr["OVERDUE_MESSAGES_OPEN"]?></a><?
endif;
?></td>
<?endif;?>
<td align="right"> <a title="<?=(($OPEN_TICKETS+$CLOSE_TICKETS)>0 ? round((($arr["COUNTER_OPEN"]+$arr["COUNTER_CLOSE"])*100)/($OPEN_TICKETS+$CLOSE_TICKETS),2): "0")."% ".GetMessage("SUP_FROM_ALL_TICKETS")?>" href="ticket_list.php?lang=<?=LANGUAGE_ID?>&find_<?=strtolower($key)?>_id=<?=$id?>&set_filter=Y"><?=(intval($arr["COUNTER_OPEN"]+$arr["COUNTER_CLOSE"])>0) ? $arr["COUNTER_OPEN"]+$arr["COUNTER_CLOSE"] : ""?></a></td>
<?if ($find_show_messages=="Y"):?>
<td nowrap><span title="<?echo (($OPEN_MESSAGES+ $CLOSE_MESSAGES)>0 ? round((($arr["MESSAGES_OPEN"]+$arr["MESSAGES_CLOSE"])*100)/($OPEN_MESSAGES+ $CLOSE_MESSAGES),2): "0")."% ".GetMessage("SUP_FROM_ALL_MESSAGES")?>"> <?=intval($arr["MESSAGES_OPEN"]+$arr["MESSAGES_CLOSE"])>0 ? $arr["MESSAGES_OPEN"]+$arr["MESSAGES_CLOSE"] : ""?></span></td>
<td align="right"> <?
if (intval($arr["OVERDUE_MESSAGES_OPEN"]+$arr["OVERDUE_MESSAGES_CLOSE"])>0):
?><a title="<?=GetMessage("SUP_OVERDUE_MESSAGES")?>" href="ticket_list.php?lang=<?=LANGUAGE_ID?>&find_<?=strtolower($key)?>_id=<?=$id?>&find_overdue_messages1=1&set_filter=Y" ><?=$arr["OVERDUE_MESSAGES_OPEN"]+$arr["OVERDUE_MESSAGES_CLOSE"]?></a><?
endif;
?></td>
<?endif;?>
</tr>
<?
endwhile;
endif;
?>
<?if ($key=="RESPONSIBLE" && ($bAdmin=="Y" || $bDemo=="Y")):?>
<tr valign="top" class="head">
<td align="right"><?=GetMessage("SUP_TOTAL")?>:</td>
<td align="right"> <?if (intval($OPEN_TICKETS_RED)>0):?><a href="/bitrix/admin/ticket_list.php?lang=<?=LANGUAGE_ID?>&find_lamp[]=red&find_lamp[]=yellow&set_filter=Y"><?echo intval($OPEN_TICKETS_RED)?></a><?endif;?></td>
<td align="right"> <?if(intval($OPEN_TICKETS_GREEN)>0):?><a href="/bitrix/admin/ticket_list.php?lang=<?=LANGUAGE_ID?>&find_lamp[]=green&find_lamp[]=green_s&set_filter=Y"><?echo intval($OPEN_TICKETS_GREEN)?></a><?endif;?></td>
<td align="right"> <?if(intval($CLOSE_TICKETS)>0):?><a href="/bitrix/admin/ticket_list.php?lang=<?=LANGUAGE_ID?>&find_close=Y&set_filter=Y"><?=$CLOSE_TICKETS?></a><?endif;?></td>
<?if ($find_show_messages=="Y"):?>
<td align="right"> <?=intval($CLOSE_MESSAGES)>0 ? intval($CLOSE_MESSAGES) : ""?></td>
<td align="right"> <?
if (intval($CLOSE_OVERDUE_MESSAGES)>0):
?><a title="<?=GetMessage("SUP_OVERDUE_MESSAGES")?>" href="/bitrix/admin/ticket_list.php?lang=<?=LANGUAGE_ID?>&find_overdue_messages1=1&find_close=Y&set_filter=Y" ><?=intval($CLOSE_OVERDUE_MESSAGES)?></a><?
endif;
?></td>
<?endif;?>
<td align="right"> <?if(intval($OPEN_TICKETS)>0):?><a href="/bitrix/admin/ticket_list.php?lang=<?=LANGUAGE_ID?>&find_close=N&set_filter=Y"><?=$OPEN_TICKETS?></a><?endif;?></td>
<?if ($find_show_messages=="Y"):?>
<td nowrap> <?if(intval($OPEN_MESSAGES)>0):?><?=intval($OPEN_MESSAGES)?><?endif;?></td>
<td align="right"> <?
if(intval($OPEN_OVERDUE_MESSAGES)>0):
?><a title="<?=GetMessage("SUP_OVERDUE_MESSAGES")?>" href="/bitrix/admin/ticket_list.php?lang=<?=LANGUAGE_ID?>&find_overdue_messages1=1&find_close=N&set_filter=Y" ><?=$OPEN_OVERDUE_MESSAGES?></a><?
endif;
?></td>
<?endif;?>
<td align="right"> <?if (intval($OPEN_TICKETS+$CLOSE_TICKETS)>0):?><a href="/bitrix/admin/ticket_list.php?lang=<?=LANGUAGE_ID?>&del_filter=Y"><?=$OPEN_TICKETS+$CLOSE_TICKETS?></a><?endif;?></td>
<?if ($find_show_messages=="Y"):?>
<td align="right"> <?=intval($OPEN_MESSAGES+$CLOSE_MESSAGES)>0 ? intval($OPEN_MESSAGES+$CLOSE_MESSAGES) : ""?></td>
<td align="right"> <?
if (intval($OPEN_OVERDUE_MESSAGES+$CLOSE_OVERDUE_MESSAGES)>0):
?><a title="<?=GetMessage("SUP_OVERDUE_MESSAGES")?>" href="/bitrix/admin/ticket_list.php?lang=<?=LANGUAGE_ID?>&find_overdue_messages1=1&set_filter=Y" ><?=intval($OPEN_OVERDUE_MESSAGES+$CLOSE_OVERDUE_MESSAGES)?></a><?
endif;
?></td>
<?endif;?>
</tr>
<?endif;?>
</table><br>
<?endwhile;?>
<?
$lAdmin->EndCustomContent();
$aContext = array(
array(
"TEXT"=>GetMessage("SUP_F_SHOW_MESSAGES_S").": ".($find_show_messages=="Y" ? GetMessage("MAIN_YES") :GetMessage("MAIN_NO")),
"MENU"=>array(
array(
"TEXT"=>GetMessage("MAIN_YES"),
"ACTION"=>$lAdmin->ActionDoGroup(0, "", "find_show_messages=Y"),
"ICON"=>($find_show_messages=="Y"?"checked":""),
),
array(
"TEXT"=>GetMessage("MAIN_NO"),
"ACTION"=>$lAdmin->ActionDoGroup(0, "", "find_show_messages=N"),
"ICON"=>($find_show_messages!="Y"?"checked":""),
),
),
),
);
$lAdmin->AddAdminContextMenu($aContext, false, false);
$lAdmin->CheckListMode();
$APPLICATION->SetTitle(GetMessage("SUP_PAGE_TITLE"));
require_once($_SERVER["DOCUMENT_ROOT"]."/bitrix/modules/main/include/prolog_admin_after.php");
?>
<form name="form1" method="GET" action="<?=$APPLICATION->GetCurPage()?>?">
<?$filter->Begin();?>
<tr valign="center">
<td width="0%" nowrap><?echo GetMessage("SUP_F_PERIOD")." (".CLang::GetDateFormat("SHORT")."):"?></td>
<td width="0%" nowrap><?echo CalendarPeriod("find_date1", $find_date1, "find_date2", $find_date2, "form1", "Y")?></td>
</tr>
<tr valign="top">
<td valign="top"><?=GetMessage("SUP_F_SITE")?>:</td>
<td><?
$ref = array();
$ref_id = array();
$rs = CSite::GetList(($v1="sort"), ($v2="asc"));
while ($ar = $rs->Fetch())
{
$ref[] = "[".$ar["ID"]."] ".$ar["NAME"];
$ref_id[] = $ar["ID"];
}
echo SelectBoxMFromArray("find_site[]", array("reference" => $ref, "reference_id" => $ref_id), $find_site, "",false,"3");
?></td>
</tr>
<tr>
<td nowrap valign="top"><?=GetMessage("SUP_F_RESPONSIBLE")?>:</td>
<td><?
if ($bAdmin=="Y" || $bDemo=="Y") :
$ref = array(); $ref_id = array();
$ref[] = GetMessage("SUP_NO"); $ref_id[] = "0";
$z = CTicket::GetSupportTeamList();
while ($zr = $z->Fetch())
{
$ref[] = $zr["REFERENCE"];
$ref_id[] = $zr["REFERENCE_ID"];
}
if (is_array($arrSupportUser) && count($arrSupportUser)>0)
{
ksort($arrSupportUser);
while (list($key, $arUser) = each($arrSupportUser))
{
if (!in_array($key,$ref_id))
{
$ref[] = $arUser["LAST_NAME"]." ".$arUser["NAME"]." (".$arUser["LOGIN"].") "."[".$key."]";
$ref_id[] = $key;
}
}
}
$arr = array("REFERENCE" => $ref, "REFERENCE_ID" => $ref_id);
echo SelectBoxFromArray("find_responsible_id", $arr, htmlspecialchars($find_responsible_id), GetMessage("SUP_ALL"));
?><br><input type="text" name="find_responsible" size="47" value="<?=htmlspecialchars($find_responsible)?>"><?=InputType("checkbox", "find_responsible_exact_match", "Y", $find_responsible_exact_match, false, "", "title='".GetMessage("SUP_EXACT_MATCH")."'")?> <?=ShowFilterLogicHelp()?><?
else :
?>[<a href="/bitrix/admin/user_edit.php?ID=<?=$USER->GetID()?>"><?=$USER->GetID()?></a>] (<?=$USER->GetLogin()?>) <?=$USER->GetFullName()?><?
endif;
?></td>
</tr>
<?$filter->Buttons(array("table_id"=>$sTableID, "url"=>$APPLICATION->GetCurPage(), "form"=>"form1"));$filter->End();?>
</form>
<?$lAdmin->DisplayList();?>
<?echo BeginNote();?>
<table border="0" cellspacing="6" cellpadding="0">
<tr>
<td valign="center" nowrap><div class="lamp-red"></div></td>
<td valign="center" nowrap><?echo GetMessage("SUP_RED_ALT")?></td>
</tr>
<tr>
<td valign="center" nowrap><div class="lamp-green"></div></td>
<td valign="center" nowrap><?echo GetMessage("SUP_GREEN_ALT")?></td>
</tr>
<tr>
<td valign="center" nowrap><div class="lamp-grey"></div></td>
<td valign="center" nowrap><?echo GetMessage("SUP_GREY_ALT")?></td>
</tr>
</table>
<?echo EndNote();?>
<?require_once($_SERVER["DOCUMENT_ROOT"]."/bitrix/modules/main/include/epilog_admin.php");?>